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Go-Grab ("we", "our", or "us") is committed to protecting the privacy of users of the Go-Grab App ("the App"). This App is designed exclusively for internal use by authorized operations team members to manage, monitor, and maintain the operations of Go-Grab vending machines.
 

1. Information We Collect

We may collect the following types of information through the App:

• User Information: Name, email address, employee ID, and phone number (for user authentication and accountability).

• Device Information: Device model, operating system, unique device identifiers (used for security and performance monitoring).

• Location Data: With user permission, we may collect location data to confirm the physical presence of operations staff near vending machines.

• Operational Data: Logs of activities performed via the App, including machine refill status, maintenance tasks, and audit logs.
   

2. How We Use Your Information

We use the collected information solely for operational purposes:

• To authenticate and authorize team members.

• To assign and track operational tasks.

• To improve the reliability, security, and efficiency of vending machine operations.

• To generate internal reports for logistics, refilling, and maintenance.
   

3. Data Sharing

We do not sell or share your data with any third parties for marketing purposes. Data may be shared internally within Go-Grab with authorized personnel strictly on a need-to-know basis.

We may share limited data with service providers (e.g., cloud services or analytics tools) under strict data processing agreements and only for the purpose of improving internal operations.
 

4. Data Retention

We retain operational and user data only as long as necessary for business and compliance purposes. When no longer needed, data is securely deleted or anonymized.
 

5. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, or destruction. These include access controls, encryption, secure APIs, and audit logging.
 

6. User Rights and Access

Since the App is used internally, access is managed by Go-Grab. If you believe your personal information is incorrect or you wish to raise concerns, please contact your team supervisor or email us at ops-support@go-grab.in.
 

7. Permissions Required

The App may request the following permissions:

• Location Access (for confirming machine visits)

• Camera Access (for scanning barcodes or uploading machine images)

• Storage Access (for uploading operational documents or images)

All permissions are used strictly for internal operations purposes.
 

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via email or within the App.
 

9. Contact Us

If you have any questions about this Privacy Policy, please contact:

Go-Grab Operations Team
Email: ops-support@go-grab.in
Website: https://go-grab.in